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Terms and Conditions

Welcome to Pazzo Coffee!

These terms and conditions outline the rules and regulations for the use of Pazzo Coffee Ltd's Website, located at https://pazzocoffee.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Pazzo Coffee if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalise your online experience. By accessing Pazzo Coffee, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Pazzo Coffee Ltd and/or its licensors own the intellectual property rights for all material on Pazzo Coffee. All intellectual property rights are reserved. You may access this from Pazzo Coffee for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Pazzo Coffee
Sell, rent, or sub-license material from Pazzo Coffee
Reproduce, duplicate or copy material from Pazzo Coffee
Redistribute content from Pazzo Coffee

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Pazzo Coffee Ltd does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Pazzo Coffee Ltd, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Pazzo Coffee Ltd shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Pazzo Coffee Ltd reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Pazzo Coffee Ltd a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organisations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organisations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Pazzo Coffee Ltd; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Pazzo Coffee Ltd. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Pazzo Coffee Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms and Conditions of Sale for Coffee Machine Orders

Important — Please Read Before Ordering

By submitting an order for any coffee machine or related goods or services sold by Pazzo Coffee Ltd (referred to as "Pazzo Coffee", "we", "us" or "our"), you confirm that you have read, understood and expressly agree to be bound by our Terms and Conditions of Sale set out below (referred to as "Terms").

These Terms form a legally binding contract. Your order, our written acceptance, and the Terms together constitute a contract enforceable under the laws of England and Wales. If you do not accept the Terms in full, do not proceed with the purchase.

The Terms prevail over any other communications. They supersede and take precedence over any prior or contemporaneous quotations, correspondence, marketing materials or verbal statements relating to the sale, unless we expressly agree otherwise in writing.

These Terms acknowledge statutory rights. Nothing in the Terms limits or excludes any statutory rights you may have as a consumer under the Consumer Rights Act 2015 or other mandatory legislation. However, to the fullest extent permitted by law, all implied warranties and conditions are excluded.

By placing an order, you confirm your capacity and authority to do so. You warrant that you are at least 18 years of age, have full legal capacity and authority to enter into the contract, and, if acting on behalf of a business, that you have the requisite authority to bind that business.

You consent to electronic communications. By ordering, you agree that all contracts, notices and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

If you have any questions regarding these Terms, please get in touch with our Customer Service team before placing your order.

Proceeding with your purchase constitutes irrevocable acceptance of the Terms in their entirety.

1. Terms of Sale for Coffee Machine Orders

1.1 Business-to-Business Framework

Pazzo Coffee Ltd, herein referred to as "the Supplier," provides commercial equipment and ancillary services to commercial entities, thereby ensuring that all sales transactions are governed under a business-to-business contractual framework.

1.2 Acceptance of Terms

By engaging in the purchase of a coffee machine from Pazzo Coffee Ltd, the Buyer unequivocally acknowledges and consents to the comprehensive terms of sale as articulated in this document.

1.3 Manufacturer Warranties

Except where it is explicitly stated to the contrary, any and all warranties provided are those issued by the respective manufacturer and are valid through Pazzo Coffee Ltd acting in the capacity of an Authorised UK Dealer for all brands enumerated on our website.

1.4 Warranty Administration

All warranties associated with the equipment are managed, administered, and controlled by the manufacturer of the purchased machine unless explicitly stated otherwise within the warranty documentation.

1.5 Manufacturer Authority on Claims

Consequently, Pazzo Coffee Ltd is under no obligation to offer refunds or accept returns as decisions regarding such warranty claims fall within the purview of the manufacturer.

1.6 Warranty Terms Reference

The manufacturer's warranty terms are binding and customers should refer to such terms for specific warranty conditions.

1.7 Intermediary Role

Pazzo Coffee Ltd acts solely as an intermediary for manufacturer warranties. All warranty claims are subject to the manufacturer's terms and conditions, which are available upon request.

1.8 Data Protection

Customer data is handled in accordance with our Privacy Policy, compliant with the UK Data Protection Act 2018 and GDPR.

2. Coffee Machine Returns

2.1 Restocking and Cancellation Fees

In instances where a machine is incorrectly ordered by the customer, or if the customer wishes to return or cancel goods, a restocking or cancellation fee consistent with industry standards will be imposed . The customer bears full responsibility for the cost of return carriage in such circumstances.

2.2 Return Conditions

Returns are permissible solely on the condition that the goods remain unopened and unused and are returned in their original packaging.

2.3 Fee Structure

Pazzo Coffee Ltd reserves the right to levy a minimum fee of 10% of the original order value to cover card handling and administrative costs. This fee may escalate up to 25% of the order value, contingent on the order status, the condition of the goods, and any restocking fees that may be imposed by the manufacturer.

2.4 Damage Notification

Notification of returns or damages must be communicated within 24 hours of delivery. Only items that are signed for as damaged will be eligible for return. Therefore, all deliveries must be inspected before signing to ensure product satisfaction and avoid potential disputes.

3. Coffee Machine Cancellations

3.1 Right to Cancel Orders

Pazzo Coffee Ltd reserves the unequivocal right to cancel any order before dispatch for any reason we deem appropriate. In such instances, the customer will be notified, and an explanation may be provided upon request.

3.2 Force Majeure

Pazzo Coffee Ltd reserves the right to suspend or terminate the performance of this Agreement in situations where delivery, supply of goods, or performance of this Agreement is impeded by circumstances beyond Pazzo Coffee Ltd's reasonable control, including but not limited to force majeure events, acts of God, adverse weather conditions, or government intervention.

3.3 Return and Cancellation Windows

Returns are accepted within 14 days of delivery, provided goods are unused and in original packaging. A restocking fee of 25% applies. Cancellations must be made within 24 hours of order placement.

4. Coffee Machine Delivery & Installation

4.1 Liability Limitations

Pazzo Coffee Ltd assumes no liability for any costs, damages, or loss of earnings resulting from equipment being supplied in a faulty or damaged state, or due to delayed or failed deliveries.

4.2 Legislative Compliance

It is the customer's responsibility to remain apprised of all current legislation pertaining to the application and installation of coffee-making equipment. Pazzo Coffee Ltd is not liable for any issues or costs arising from non-compliance with such legislation.

4.3 Site Preparation Requirements

The customer is solely responsible for ensuring that the installation site is fully prepared for the installation of the purchased coffee machine. In the event that the site is not adequately prepared, Pazzo Coffee Ltd reserves the right to charge the customer an aborted installation fee of £225+VAT. Furthermore, Pazzo Coffee Ltd shall not be obligated to reschedule the installation until the aborted installation fee has been paid in full. If installation technical specifications are required then please request these by contacting

info@pazzocoffee.co.uk

4.4 Installation Scope and Site Responsibility

Installation services include setup and basic operation guidance. Customers must ensure the site is prepared as per our guidelines. Pazzo Coffee Ltd is not liable for any damages resulting from improper site preparation.

5. Coffee Machine Warranty Claims

5.1 Territorial Limitation

Warranties are exclusively applicable within the territorial bounds of the United Kingdom.

5.2 Warranty Coverage Details

For comprehensive details on what is covered under a specific warranty, please refer to the manufacturer's Terms & Conditions.

5.3 Initial Troubleshooting

Customers encountering faults or issues should consult the user manuals for initial troubleshooting steps.

5.4 Support Contact

Should troubleshooting prove unsuccessful, customers are advised to email the Pazzo Coffee Support Team at

info@pazzocoffee.co.uk

or call 07956387354 during office hours (9:30-17:00, Monday to Friday, excluding bank holidays).

5.5 Support Process

Our operators may propose additional troubleshooting steps via telephone or email after consulting with the relevant service team. We strive to resolve issues promptly and will communicate resolutions via telephone or email. If deemed necessary, an engineer will be assigned to provide further assistance.

5.6 Engineer Engagement

The assigned engineer may try to troubleshoot the issue telephonically. If this approach fails, subsequent steps will be communicated based on whether the fault falls under the warranty terms.

5.7 Warranty Exclusions

Notable exclusions to the warranty include, but are not limited to, improper installation by the customer, customer-caused damage, misuse, or lack of maintenance.

5.8 Liability Cap

Pazzo Coffee Ltd shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the goods.

6. Parts Only Warranty

6.1 Customer-Arranged Diagnostics

A Parts-Only Warranty permits the customer to engage a qualified and certified engineer, at their own expense, to conduct a diagnostic assessment of the issue.

6.2 Diagnostic Assessment Process

The diagnostic report prepared by the engineer must be submitted to Pazzo Coffee Ltd (by emailing info@pazzocoffee.co.uk ). The manufacturer of the required products shall review and assess the report. If the manufacturer approves the claim, the requisite replacement parts shall be dispatched to the customer.

6.3 Claim Denial and Alternative Options

In the event that the manufacturer does not approve the claim for replacement parts, the customer shall be provided with an explanation detailing the reason for the denial. The customer will also receive a quotation for the purchase of the necessary parts required for the repair of the coffee machine. Upon full payment of the quoted amount, the parts shall be dispatched to the customer's designated location. The customer shall be responsible for rebooking an engineer to complete repair works.

6.4 Out-of-Warranty Issues

If it is determined that the issue falls outside the scope of warranty coverage (including, but not limited to, user error, inadequate maintenance, or accidental damage), the customer shall be liable for all associated costs of replacement parts and labour.

6.5 Engineer Call-Out Fees

Customers may request to book an engineer call-out through Pazzo Coffee Ltd by completing and submitting a call-out request form, which can be obtained by emailing info@pazzocoffee.co.uk

. A non-refundable call-out fee of £250+VAT must be paid in full prior to the engineer attending the site for repair services.

6.6 Additional Labour Charges

Should the engineer determine additional parts are required to complete the repair, the engineer may be unable to fully restore the machine to working order during the initial visit. Any subsequent visits shall incur additional labour charges at a rate of £60+VAT per 30-minute interval, billed for the actual time required to complete the repair. Completing and returning the call-out form to info@pazzocoffee.co.uk is agreeing to these terms.

6.7 Discretion to Refuse Service

Pazzo Coffee Ltd reserves the absolute right, under a Parts-Only Warranty, to refuse a customer's request for an engineer call-out for any reason deemed necessary. However, where feasible, Pazzo Coffee Ltd may provide a recommendation for a local coffee machine servicing company that the customer may contact at their discretion.

6.8 Payment Default

In instances where an engineer has been booked through Pazzo Coffee Ltd, and the customer subsequently refuses to pay for additional labour charges or required replacement parts, Pazzo Coffee Ltd reserves the right to decline any further engineer call-out requests.

6.9 Labour Warranty Options

Should the customer wish to explore the option of purchasing a service contract that includes a labour warranty, they may contact info@pazzocoffee.co.uk

for details on available options and pricing. Pazzo Coffee Ltd retains the absolute discretion to refuse the sale of a service contract to any customer who has purchased a machine package with a Parts-Only Warranty.

6.10 Limitation of Liability

Pazzo Coffee Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of earnings, profits, or business opportunities, arising from any failure, malfunction, defect, or issue with the equipment provided.

6.11 Force Majeure

Pazzo Coffee Ltd shall not be held responsible for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.

7. Return to Base Warranty

7.1 Customer Return Responsibility

Under a Return to Base Warranty, the customer is responsible for arranging the return of any faulty units to the manufacturer for repair by emailing info@pazzocoffee.co.uk

7.2 Packaging Responsibility

The customer must ensure that all items are securely packaged. Neither Pazzo Coffee Ltd nor the manufacturer shall be liable for any loss or damage caused by inadequately sealed packages during transit.

7.3 Repair and Return Process

Once the coffee machine has been received by the relevant service centre, the coffee machine will then be repaired and returned to the customer.

7.4 Out-of-Warranty Repairs

7.5 Limitation of Liability

Pazzo Coffee Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of earnings, profits, business opportunities, arising from any failure, malfunction, defect, or issue with the equipment provided.

7.6 Force Majeure

8. Parts and Labour Warranty

8.1 Comprehensive Warranty Coverage

An On-Site Parts and Labour Warranty covers the cost of parts and onsite labour required to rectify faults covered under the specific product warranty.

8.2 Warranty Scope

The coffee machine warranty encompasses breakdowns and malfunctions of machines originally purchased from Pazzo Coffee Ltd, subject to the exceptions detailed below in Section 9.

8.3 Warranty Contact and Claims

Customers may contact Pazzo Coffee Ltd for standard labour warranty claims for breakdown-related problems between 9:00 am and 5:00 pm Monday to Friday. Please email info@pazzocoffee.co.uk requesting a call-out form to book this.

8.4 Call-Out Timescales

Warranty callout timescales are not guaranteed due to variables such as traffic, weather conditions, and part availability.

8.5 Maintenance Requirements

Failure to perform cleaning procedures as demonstrated during installation or outlined in the user manual may invalidate the warranty, resulting in charges for breakdowns attributed to such issues.

8.6 User-Damaged Parts

The warranty does not extend to user-damaged parts.

8.7 Limitation of Liability

8.8 Warranty Termination

The warranty ceases immediately if the machine is modified without Pazzo Coffee Ltd's consent, if the operator's manual instructions are not followed, or if the machine is serviced or relocated by unauthorised personnel.

8.9 Force Majeure

9. Issues and Items Not Covered by Warranty

9.1 Cleaning-Related Issues

Charges apply for callouts resulting from inadequate cleaning or the non-use of recommended cleaning products.

9.2 Lime Scale

Service calls due to scale-related faults are excluded if caused by lack of descaling and/or not changing the water filter when required.

9.3 Milk Frothing

Issues caused by stale milk or blocked pipes due to lack of cleaning are excluded from coverage.

9.4 Blocked Steamer

Faults resulting from uncleaned outlet holes are not covered.

9.5 Blocked Groups

Issues stemming from uncleaned groups are not covered.

9.6 Water Filters

Scale-related faults occurring after the refusal of advisory water filters are excluded.

9.7 Installation and Training

Installation and/or training is chargeable.

9.8 Service

Annual servicing is recommended and may be subject to additional charges depending on the contract.

9.9 Misuse and Breakages

Service calls due to accidents, neglect, operator malpractice, or equipment relocation are excluded.

9.10 Coffee Volumes and Calibration

Adjustments to calibration programming post-installation are chargeable.

9.11 Cleaning Products

Failure to use manufacturer-recommended cleaning products may invalidate the warranty.

9.12 Milk Coolers

These are not covered under the coffee machine warranty and will usually have specific warranty terms; do not hesitate to contact us for further details.

9.13 Recalibration

The need to recalibrate a coffee machine is not considered a defect and, as such, is not covered under warranty. Recalibration may be necessary when switching coffee beans, and we recommend contacting us if you are uncertain whether recalibration is required. Please note that we cannot monitor all customer coffee purchases to determine if coffee orders change—the responsibility to assess and initiate any necessary recalibration remains with the customer.

9.14 Parts and Labour Quotes

By agreeing to a quote for labour charges and/or parts provided before or during an engineer call-out, the customer acknowledges and accepts that the total invoice price after the engineer's visit may exceed the quoted amount or any amount previously paid. This may occur if additional issues or requirements that are not covered under warranty are identified during the visit.

9.15 Warranty Exclusion Reasons

Reasons for exclusion from warranty coverage may include but are not limited to misuse, improper maintenance, unauthorised repairs, or external damage. Any additional parts or labour charges must be settled under the agreed payment terms.

9.16 Payment Default and Future Service

The Pazzo Coffee Ltd service team will not accept any further requests for engineer call-outs if payment for previous visits remains outstanding for any reason we consider valid. In the event of a dispute, once the matter has been resolved, full payment for the previous service must still be made before any new engineer call-out request will be processed.

10. Machines with No Warranty

10.1 Service Refusal

For coffee machines with no warranty, either because the current warranty has expired and not been renewed, or because the customer has invalidated the warranty due to improper use or other actions as stated in the terms of this document, Pazzo Coffee Ltd reserves the right to refuse engineer visits for any reason it deems necessary. In this instance Pazzo Coffee Ltd may recommend a coffee machine servicing company the customer can contact to book services.

10.2 Warranty Extension Options

If the customer wants to extend the warranty then this must be done within the current warranty period. For example, the customer can contact Pazzo Coffee Ltd by emailing info@pazzocoffee.co.uk to request pricing and extended warranty options. If the current warranty has expired then extending the warranty may not be possible. It is the customer's responsibility to make note of when their warranty expires to ensure they extend at the correct time to avoid any issues. If the customer requires a date for when their warranty expires they can receive this by requesting the date by emailing info@pazzocoffee.co.uk

10.3 Engineer Call-Out Fees

Customers may request to book an engineer call-out through Pazzo Coffee Ltd by completing and submitting a call-out request form, which can be obtained by emailing info@pazzocoffee.co.uk

A non-refundable call-out fee of £250+VAT must be paid in full prior to the engineer attending the site for repair services.

10.4 Additional Labour Charges

is agreeing to these terms.

10.5 Discretion to Refuse Service

Pazzo Coffee Ltd reserves the absolute right to refuse a customer's request for an engineer call-out for any reason deemed necessary. However, where feasible, Pazzo Coffee Ltd may provide a recommendation for a local coffee machine servicing company that the customer may contact at their discretion.

10.6 Payment Default

10.7 Service Contract Options

Should the customer wish to explore the option of purchasing a service contract that includes a labour warranty, they may contact info@pazzocoffee.co.uk

for details on available options and pricing. Pazzo Coffee Ltd retains the absolute discretion to refuse the sale of a service contract to any customer who does not have a valid warranty.

10.8 Limitation of Liability

10.9 Force Majeure

11. International Warranty Terms

The following terms apply to all customers purchasing coffee machines from Pazzo Coffee Ltd who intend to operate the equipment outside of the United Kingdom:

11.1 UK-Only Warranty

The manufacturer's warranty provided by Pazzo Coffee Ltd is strictly limited to products operated within the United Kingdom. Removal or use of the coffee machine outside of the UK will result in the immediate and automatic invalidation of the warranty.

11.2 Third-Party Service Responsibility

Customers may, at their own discretion, engage a third-party service provider in their residing country for diagnostic or repair work. However, any and all costs incurred—including but not limited to parts, labour, travel charges, or call-out fees—are the sole responsibility of the customer and will not be reimbursed by Pazzo Coffee Ltd under any circumstances.

11.3 Return to Base Option

In the event of a potential warranty claim, the customer may opt to return the machine to Pazzo Coffee Ltd's service facility in the UK. Upon receipt, the machine will be assessed by the relevant service or technical team, and any necessary repairs covered under warranty (i.e., manufacturing defects) will be carried out accordingly.

11.4 Manufacturing Defects vs User Error

It is expressly stated that damages resulting from user error, misuse, neglect, lack of routine maintenance, scale damage, or operation outside the manufacturer's guidelines are excluded from warranty protection. Repairs arising from such issues will be chargeable and not subject to warranty provisions.

11.5 Return Shipping Costs

All transportation, packaging, customs, insurance, and associated costs involved in returning the machine to and from the UK are the full and sole responsibility of the customer. Pazzo Coffee Ltd does not accept any liability for damage or loss occurring during transit, nor does it cover shipping costs under the warranty.

11.6 Return Shipment Organisation

Once repair work has been completed—whether chargeable or covered under warranty—the machine will be prepared for collection. It is the customer's responsibility to organise and fund the return shipment from the UK.

12. Liability

12.1 Exclusion of Consequential Damages

Pazzo Coffee Ltd shall not be held liable for any loss of profits, business interruptions, consequential damages, or any indirect, incidental, or special damages arising from defective or faulty equipment supplied by the company. Customers are responsible for implementing appropriate contingency measures, as Pazzo Coffee Ltd does not provide temporary replacements or compensation for equipment failure.

12.2 Timely Fault Reporting

By accepting these terms and conditions, the customer expressly acknowledges that Pazzo Coffee Ltd shall not be liable for any loss, damage, or disruption to business operations resulting from a failure to report faults in a timely manner or from the customer's failure to provide adequate access for inspection, maintenance, or repairs.

12.3 Pro-Forma and Sales Invoice Purchases

In cases where a purchase is made via a pro-forma invoice or sales invoice, the customer is deemed to have agreed to these terms as explicitly stated on the invoice. Completion of the purchase constitutes confirmation that the customer has read, understood, and accepted the Terms and Conditions governing the sale. Pazzo Coffee Ltd's products and services are strictly subject to these terms, which can be reviewed in full at www.pazzocoffee.co.uk These terms are legally binding upon the purchasing entity unless expressly disputed in writing to Pazzo Coffee Ltd prior to order processing.

12.4 Online Shop Purchases

For purchases made via the Pazzo Coffee Ltd online shop, the customer agrees to these terms and conditions by selecting 'I agree to these terms and conditions' at the checkout stage. By checking this box, the customer confirms that they have read, understood, and accepted these Terms and Conditions, which form a legally binding agreement upon completion of the transaction. It is the customer's responsibility to review these terms before proceeding with a purchase. Please note that it is impossible to purchase via our online shop without clicking this box and thereby agreeing to such terms.

12.5 Statutory Liability Protection

Nothing in these terms and conditions shall exclude or limit Pazzo Coffee Ltd's statutory liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation, where such liability cannot be excluded or limited under applicable law.

12.6 Record Retention

Customers are advised to retain these warranty and liability provisions for future reference, as they govern the terms under which claims and disputes may be addressed.

Jurisdiction and Dispute Resolution

The laws of England and Wales govern these terms and conditions. Any disputes arising from these terms shall first be addressed through mediation. If unresolved, the matter will be subject to the exclusive jurisdiction of the courts of England and Wales.